We were on the bottom end for the size of a company that can move to an ERP system. We were also at the top end in size of a company that can use QuickBooks. xTuple is focused on their clients’ needs. The website, community, and training classes are a big help.
xTuple Support Options
Support options – from free community resources to paid expert consulting
xTuple offers a number of support options. Specific types of support are described below, and the table shows a feature-by-feature comparison, including pricing.
All support options are available for both the free PostBooks Edition of xTuple ERP and the commercially-licensed Editions and include:
- Community Support: Encompasses all the types of free community support available on xTuple.com and xTuple.org websites, including training videos, reference guide, documents, forums, issue tracker, etc.
- Implementation Consulting: Specifically for customers who are installing ERP for the first time or converting an existing ERP system to xTuple. Includes legacy data conversion, setup, piloting and other implementation services.
- Production Support: For customers who have already installed and configured xTuple and are running in a production environment. Covers day-to-day use of the software, but not implementation or expert issues.
- xTuple Network (XTN): xTuple's Remote Server Management Service covers regularly scheduled database backups and upgrades.
- Expert Consulting: Designed to cover potentially complex tasks such as database tuning, application integration and audits of existing ERP systems.
| Community Support | Implementation Consulting | Production Support | xTuple Network (XTN) | Expert Consulting | |
| Type of Support | |||||
| Regular Bug Fixes |  |
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| "How do I..." Questions | |
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| Convert legacy data | |
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| Setup/Stage company data | |
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| Run and test pilot systems | |
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| Train users onsite | |
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| Analyze support Incidents | |
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| Fast-track bug fixes | |
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| Repair bug-related data problems | |
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| Manage upgrade to new release (including custom reports and scripts) | |
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| Nightly off-site backups | |
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| PostgreSQL database setup and support | |
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| Audit existing ERP systems | |
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| Integrate xTuple Packages | |
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| Integrate third-party apps | |
| Community Support | Implementation Consulting | Production Support | xTuple Network (XTN) | Expert Consulting | |
| Support Delivery Methods | |||||
| Forum responses | |
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| Telephone | |
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| Direct connection | |
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| Onsite | |
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| Community Support | Implementation Consulting | Production Support | xTuple Network (XTN) | Expert Consulting | |
| Support Costs | |||||
| Hourly rate | — | $250 | — | — | $275 |
| Daily rate | — | $1800 | — | — | $2000 |
| Annual rate | |||||
| Basic | — | — | Varies* | $3000 | — |
| Backup | — | — | Varies* | $5000 | — |
| Tuning | — | — | Varies* | $7500 | — |
| Hosted | — | — | Varies* | $10000 | — |
| Packaged QuickStart bundles | |||||
| 5 hours | — | — | — | — | $1295 |
| 12 Days | — | $17000 | — | — | — |
| 40 Days | — | $55000 | — | — | — |
| with xChange Purchase | — | — | — | — | $995 |
* Varies - by number of users, Edition and license type
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Great Support
“I just can't say enough good things about xTuple and the great support. After upgrading to version 3.8.4, we experienced a lack of functionality in terms of making ad hoc work orders. I submitted an issue incident, a great tool that xTuple offers. (I really like getting immediate email notice of the incident, as well as the prompt followup by xTuple troubleshooters.) xTuple supplied a patch, with very clear instructions on how to apply it. Patch applied, problem resolved! And that is why I am so enthusiastic about xTuple!”
--George Stowe, PC&L Manager of Precision Hermetic Technology, Inc.
